Shipping & Return Policy

Part 1: Shipping Policy

We are committed to delivering your products safely and efficiently from our Shanghai warehouse to major ports and destinations worldwide, including North America, Europe, the Middle East, Asia, and Africa.

Shipping Methods & Costs

  • Default Shipping: The default price shown on our website includes sea freight from Shanghai to major global ports.

  • Alternative Options: We also offer air freight and express delivery for lightweight or portable display products. Any additional costs incurred by choosing air freight or express delivery will be borne by the buyer.

  • Designated Forwarders: You are welcome to designate your own cargo transportation agent. In this case, any additional local handling or transit costs will be the buyer’s responsibility.

  • Tip: Please contact us online or via email to get a more accurate shipping quote or port fee discount.

Processing & Production Time

  • Customized Booths: Standard production time for customized products is 10 business days.

  • In-Stock/Standard Items: Please contact us for specific processing times based on your order details.

Estimated Shipping Times Shipping duration varies based on the destination and the chosen method. Heavy or large items (such as soundproof booths, large trade show booths with steel structures, wooden panels, and furniture) are typically shipped via Sea Freight.

Destination Sea Shipping Air Shipping Express
Asia 2-7 days 2-5 days 2-5 days
Australia & New Zealand 15-20 days 5-7 days 3-5 days
Middle East 10-20 days 5-7 days 3-5 days
Americas (USA, Canada, etc.) 20-30 days 7-10 days 5-7 days
Europe (UK, EU, etc.) 30-40 days 7-10 days 5-7 days
Africa 20-40 days 7-10 days 5-7 days

Part 2: Return & Refund Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

1. Eligibility for Returns

To be eligible for a return, your item must be in the exact same condition that you received it—unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

  • Exceptions / Non-Returnable Items: Due to the nature of our business, customized and customer-modified products cannot be returned. This includes, but is not limited to, items with custom manufacturing, carving, custom decals, or personalized vinyl packaging.

2. Damages and Issues (Action Required Within 3 Days)

Please inspect your order immediately upon reception. In the event of product quality issues or shipping damages, the customer is responsible for opening the packaging, inspecting the product, and reporting damages within 3 days of the delivery date.

  • How to claim: All damage claims must include a detailed description and clear photographs of the damage. Please email these directly to mike@trendshowbooth.com.

  • Note: Failure to report damages within the 3-day window constitutes full acceptance of the merchandise. If the goods are deemed unusable due to a verified product quality issue, we will fully support a refund or compensation.

3. Return Process

Items sent back to us without first requesting a return will not be accepted.

  1. Initiate a Return: Contact us at mike@trendshowbooth.com to start your return request.

  2. Get Instructions: If your return is accepted, we will provide you with the return shipping address, a return shipping label (if applicable), and detailed instructions on how and where to send your package.

4. Refunds & Exchanges

  • Refunds: Once we have received and inspected your return, we will notify you whether the refund is approved. If approved, you will automatically be refunded on your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

  • Late Refunds: If more than 15 business days have passed since your return was approved and you haven’t received your funds, please contact us at mike@clexhibit.com.

  • Exchanges: The fastest way to ensure you get the replacement item you need is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.